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Refund policy

Return & Refund Policy

At DAMOO TRADING COMPANY (S.P.S – L.L.C), customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help.

Return Window

  • You may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received (unused, unworn, with original tags and packaging).

  • You must provide a receipt or proof of purchase.

  • Certain items are non-returnable, including:

    • Perishable goods (food, flowers, plants)

    • Custom or personalized items

    • Personal care goods (cosmetics, beauty products)

    • Hazardous materials, flammable liquids, or gases

    • Sale items and gift cards

Return Process

  • To start a return, please contact us at support@damoo.ae or +971544445229.

  • If your return is approved, we will send you a return shipping label and instructions.

  • Returns must be sent to:
    Office No. 51, Rawdha2, Ajman, United Arab Emirates

  • Items returned without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Exchanges

The fastest way to exchange an item is to return it. Once your return is accepted, you can place a new order for the desired item.

Refunds

  • Once we receive and inspect your return, we will notify you of approval.

  • Approved refunds are processed within 7–14 business days.

  • Refunds are made to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.

  • Please note it may take additional time for banks or credit card companies to post the refund. If more than 15 business days have passed, contact us at support@damoo.ae or +971544445229 

European Union Customers

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, provided the item is in original condition with proof of purchase.